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C2G's Terms and Conditions

C2G T&C Policy. If you can't find what you are looking for, please contact us.

Shipping

C2G carries a full inventory of cabling and networking products available through this website, which enables us to ship most orders within 24 hours. Your order from C2G will ship by FedEx. Packages can be tracked using your FedEx tracking number by visiting the FedEx web site. All orders are shipped standard ground unless next-day or second-day service is specified on the order shipping page. Both next- and second-day shipping methods are at higher rates than standard ground shipping. Orders are shipped during business hours Monday—Friday.


Payment

C2G accepts Visa, MasterCard, Discover, and American Express. We do not add any credit card surcharges. Open account terms are available to qualifying customers only — please contact your Account Manager or Customer Service at 800.506.9607 for additional information. For products purchased on credit, C2G retains a purchase money security interest under the Uniform Commercial Code as enacted in the State of Ohio until payment in full has been made. In the event payment is not made as required, C2G shall have all the rights and remedies of a secured creditor under the Ohio U.C.C. provisions. You agree to execute financing statements and other documents as C2G may request in order to perfect C2G's security interest.


Tax

Sales Tax: Sales tax is assessed AS REQUIRED BY APPLICABLE STATE LAWS. No tax will be assessed to resellers that submit current resale certificates from the appropriate state or to tax-exempt businesses that submit a current tax-exemption form from the appropriate state.


Limited Warranty

C2G warrants custom and distributed cables manufactured by C2G against defects in material and workmanship for the life of the product. In cases where the customer has provided a configuration, C2G warrants that the construction of the cable will match the customer-provided specification. THE FOREGOING LIMITED WARRANTY IS GIVEN IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE, ALL OF WHICH ARE HEREBY WAIVED BY CUSTOMER AND DISCLAIMED BY C2G.

The above limited warranty does not apply to damage from misuse or to cables that have been altered, repaired or tampered with. C2G's sole obligation under this limited warranty, and the sole and exclusive remedy of the purchaser, shall be the repair or replacement, at C2G's option, of the defective cable.

All other products other than custom and distributed cables, including network electronics, power protection and peripheral sharing products, are covered by the applicable manufacturer's warranty. The manufacturer's warranty is subject to change without notice.


Shipping Discrepancies

It is your responsibility to confirm that you received all of the items as indicated on your packing slip. Failure to report shipping discrepancies within five days prevents us from accurately problem-solving the issue, and variances reported after five days will not be credited regardless of circumstances.


Export Control

If products are being purchased for purposes of export, you must obtain from the federal government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported products may vary or be null and void. If you have questions, please inquire.

If you export the products, you must comply with all laws and regulations of the United States, France, and the European Union governing embargoes and sanctions, and obtain all licenses, shipping documentation and authorizations required for the resale, export or re-export of products, and to supply evidence thereof to C2G upon request. You agree that you shall not (i) supply the products to any natural or legal person, organization or entity ("Prohibited Party") that is subject to embargo, sanction, or other similar restrictions, including but not limited to denied parties status, by the United States, France, or the European Union ("Restrictions"), (ii) export or re-export the products to a banned country, or one which is subject to Restrictions, without having obtained all necessary authorizations from French, European or American authorities, (iii) export or re-export the products for the purpose of using them in sectors that are banned or subject to Restrictions (iv) export or re- export to, or engage in financial transactions with, any such party, organization or entity, or to any Prohibited Party, organization or entity with regard to which there is credible reason to believe that they fail to fully comply, or intend not to comply, with the Restrictions.

C2G is no longer registered with the Directorate of Defense Trade Controls (DDTC), and is no longer authorized to manufacture or sell products that are controlled by the International Traffic of Arms Regulations ("ITAR"). C2G will not manufacture and/or sell any custom products that are controlled by ITAR, including those products that are designed or modified for military end-use. By placing an order for the quoted item you are certifying that the item is not a defense article controlled by the ITAR.


Limitation of Liability

IN NO EVENT SHALL C2G, ITS SUBSIDIARIES OR AFFILIATES, OR THEIR RESPECTIVE PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, REPRESENTATIVES OR AGENTS (COLLECTIVELY, "C2G") BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES (INCLUDING BUT NOT LIMITED TO, LOSS OF DATA, USE OR PROFITS), HOWEVER CAUSED, WHETHER FOR BREACH OF CONTRACT, NEGLIGENCE, OR OTHERWISE, AND WHETHER OR NOT C2G HAS BEEN ADVISED OF THE POSSIBILITY OF ANY SUCH DAMAGES. YOU AGREE THAT C2G'S MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY C2G SHALL NOT EXCEED THE PRICE OF SUCH PRODUCT. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.


Returns

If you are not completely satisfied with your purchase, C2G offers a 30 day right of return on most items subject to the terms and conditions identified below.

  • To return an item, contact Customer Service at 800.506.9607 to obtain a Return Authorization (RMA) number. RMA numbers are valid for 30 days after the original invoice date of the order and cannot be extended or re-issued. We are unable to accept returns without an RMA number.
  • All returns except those of defective product are subject to a 15% restocking fee, and additional charges for handling or freight are refunded only in cases of defective products.
  • Return freight must be shipped prepaid, and we recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, as C2G will not issue credit for product damaged en route back to us due to poor shipping practices. We do not issue call tags for product returns.
  • Returned product must be clean, undamaged, and complete with all manuals, accessories, documents and packaging. The items must be in a resalable condition free of any non-removable labels or writing on the product or product packaging, and the UPC code must be intact for you to receive credit. The product must also have with it upon return to us a copy of the original invoice or packing slip, and the appropriate RMA paperwork must be completed and in our possession (preferably with a copy enclosed in the box upon return). Products that are received by us that do not meet these conditions will be subject to additional charges and/or will not be processed as returns, and we will attempt to contact you to determine the disposition of these goods prior to their disposal.
  • If your item is not working properly, please contact your Account Manager at 800.506.9607 for help in troubleshooting your application. In rare cases we do find that we have a defective item, and in that case you can return that item to C2G within 30 days for replacement or repair. If the item is a stock C2G item, we will repair or replace that item (at our discretion) immediately upon receipt and evaluation of the original product. We can also cross ship replacements products at a charge, and credit back the original transaction (upon receipt and evaluation of the original goods) in cases where the replacement item is needed immediately. If the defective item is from another manufacturer we will process the return for you in conjunction with their terms and conditions, providing credit, repair or replacement as their terms dictate. After 30 days from invoice all defective merchandise returns for products from other manufacturers must be handled directly with that manufacturer in accordance with their warranty.
  • Any item that involves electronic components cannot be returned to us once opened except in cases of manufacturing defects. Products will be evaluated upon return to us (or to the manufacturer) to confirm defects prior to completing disposition of the RMA.
  • For C2G stock products your right of return covers products that are opened or unopened, and items you are returning because of defects or simply because you changed your mind. There is no right of return for any clearance items or parts identified as being "all sales final" except in cases of manufacturing defects.
  • For products sold by C2G for other manufacturers, your return rights for non-defective items are subject to the rules of that manufacturer. If that manufacturer does not allow for returns on opened items, there is no provision for return to C2G (except in cases of manufacturer defects, which may be covered under a manufacturer's warranty). If that manufacturer allows returns but charges restocking fees, their fees will be applied in addition to our own in the handling of credit for your RMA. Most manufacturers only allow returns within 30 days, so you must process returns of products from other manufacturers back to us within 20 days of the original invoice date to allow us 10 days to process the return internally, and failure to do so will negate your right of return to us.
  • Custom cables and other build-to-order products are non-cancelable and non-refundable. Cables deemed defective will be replaced or repaired at our sole discretion. Custom cables that were ordered incorrectly may be returned for rework at a charge; please realize that the turnaround of these items is subject to our production schedule, and expedite fees may be necessary to provide immediate repair or replacement.
  • C2G reserves the right to authorize product returns beyond 30 days from the invoice date in some cases. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY and SOME ADDITIONAL RESTOCKING CHARGES MAY BE APPLIED.
  • Custom packaged or kitted items manufactured by C2G can be returned. However, these items are subject to a restocking fee up to 30%. Restocking fees for kitted or custom packaged items are assessed at the time of the return. Condition of items returned and related packaging will be strongly considered. Custom or sourced items included as part of a kit or that are custom packaged are subject to the custom cable or sourced item terms and conditions.
  • All credits from RMAs must be used within one calendar year of issue.