How do you know what's being said, when nothing is being said? Sales relationships demand an environment of mutual communication. Learn how to direct a conversation, how to interpret non-verbal cues and how to get your point across while respecting the communication bias of the target.
Selling is more than closing. Good selling, that promotes solid and repeatable business growth, is dependent upon the ability to influence. Influence requires complete communication, and complete communication takes into account the haptic, proxemic and NVB aspects of an interpersonal interface.