DAYTON, OHIO – September 13, 2011 — C2G, the preferred provider and trusted expert of high performance cabling and connectivity solutions, today announced it is extending its customer support options to include text messaging, adding to a wide array of communication methods for customers and partners to access technical support, sales and customer service.
Customers simply need to text “C2G” followed by their question to 57682 in order to get a response to queries such as finding a product or solution, product specifications, troubleshooting and order tracking. Customers also have options for phone, email and live chat support to provide them with flexibility and convenience in communicating with the company.
“C2G has a long history of delivering innovative products, and we have also been able to distinguish ourselves through our customer service,” said Gary Hess, vice president of innovation for Lastar™, parent company of C2G. “With the rise of mobile devices and millennials in the workforce, text is the next logical solution for customers to communicate with our support teams. It is one more piece of an extensive support program that helps us to be more responsive to our customers.”
In addition to the many different communication methods, C2G customers and partners can access a cable configuration guide, connector database, knowledge base, training videos, technical documents and glossary of terms through the company's web site.
C2G, a group brand Legrand, is a global leader in IT, A/V, datacom cabling and connectivity solutions since 1984. C2G delivers connectivity solutions renowned for superior quality, value and innovation and are backed by an uncompromising commitment to customer service. C2G is widely known as the cabling and connectivity supplier of choice for industry leading technology resellers and distributors across North America, EMEA and Asia. In 2014 C2G joined the Data Communications division of Legrand, North America, the world specialist in products and systems for electrical installations and information networks, offering solutions for use in residential, commercial and industrial buildings. For more information, please visit C2G.